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Driver Privacy Policy

Last updated: May 12, 2026

Privacy Policy for Mechanics

Effective Date: [Insert Date]

1. Introduction

Welcome to Roady App Mechanic.

Your privacy is important to us. This Privacy Policy explains how Roady App collects, uses, stores, shares, and protects your personal information when you register and use the Roady App as a mechanic.

By using the App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the App.

2. Information We Collect

Personal Information

When you register as a mechanic, we may collect:

  • Full Name

  • Email Address

  • Mobile Number

  • Profile Photo

  • Government-issued ID or Identity Verification Documents (where required)

  • Driving License (if applicable)

  • Workshop Name (if applicable)

  • Address

  • Bank Account or UPI Details for receiving payouts

Professional Information

We may collect:

  • Areas of expertise

  • Years of experience

  • Service categories

  • Business information (if applicable)

  • Working hours and availability

  • Service location

Location Information

We collect and process your location to:

  • Match you with nearby customer service requests.

  • Enable navigation to customer locations.

  • Display your real-time location to customers during active service requests.

  • Track ongoing service requests and improve operational efficiency.

Location information may continue to be collected while you are online, available for bookings, or actively providing a service, including when the app is running in the background, where permitted by your device settings and applicable laws.

Usage Information

We may collect information such as:

  • Service Request History

  • Earnings History

  • Customer Ratings and Reviews

  • Booking Activity

  • Availability Status

  • App Preferences

Device Information

We may collect:

  • Device Model

  • Operating System

  • IP Address

  • Device Identifiers

  • App Version

  • Crash Logs

  • Diagnostic Information

3. How We Use Your Information

We use your information to:

  • Connect you with nearby customers.

  • Process and manage service requests.

  • Process mechanic payouts.

  • Display your service status and estimated arrival time to customers.

  • Send booking updates and important notifications.

  • Verify your identity and documents.

  • Improve the functionality and performance of the App.

  • Prevent fraud and unauthorized activities.

  • Comply with applicable legal and regulatory requirements.

4. Sharing Your Information

Roady App does not sell your personal information.

We may share your information with:

Customers

To facilitate service requests, customers may receive limited information such as:

  • Your Name

  • Profile Photo

  • Contact Number (where applicable)

  • Workshop or Business Name (if applicable)

  • Ratings and Reviews

  • Estimated Arrival Time

  • Live Location during an active booking

Payment Service Providers

To process mechanic payouts and payment-related transactions securely.

Service Providers

Trusted third-party providers that assist us with:

  • Cloud hosting

  • Notifications

  • Customer support

  • Analytics

  • Technical maintenance

Legal Authorities

Where required by applicable law or to protect the rights, safety, and property of Roady App, its users, or the public.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.

  • Update or correct inaccurate information.

  • Request deletion of your account.

  • Withdraw consent where applicable.

  • Request a copy of your personal information.

  • Manage notification preferences, except for essential service-related notifications.

Certain records may be retained to comply with legal, tax, or regulatory obligations.

7. Permissions We Request

Depending on your use of the App, we may request permission to access:

  • Location – To receive nearby service requests and navigate to customer locations.

  • Background Location – To continue receiving service requests and provide live tracking while you are online or actively servicing a customer.

  • Camera – To upload profile photos, identity documents, and images related to service requests.

  • Photo Gallery/Storage – To upload verification documents and service-related photos.

  • Notifications – To receive booking requests, customer messages, payment updates, and other important alerts.

You can manage these permissions through your device settings; however, disabling certain permissions may limit the functionality of the App.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App and will become effective upon publication. Continued use of the App after any updates constitutes acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Roady App Support

Email: support@roadyapp.com