Privacy Policy

Effective Date: [Insert Date]

1. Introduction

Welcome to Roady App.

Your privacy is important to us. This Privacy Policy explains how Roady App collects, uses, stores, shares, and protects your personal information when you use our mobile application and related services.

By using the Roady App, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use the App.

2. Information We Collect

Personal Information

When you register or use the App, we may collect:

• Full Name

• Email Address

• Mobile Number

• Profile Photo (optional)

• Account credentials

Vehicle Information

To provide our services, we may collect:

• Vehicle Type (Bike, Scooter, or E-Bike)

• Vehicle Brand

• Vehicle Model

• Registration Number (if provided)

• Service History

Location Information

We collect and process your location to:

• Find nearby mechanics.

• Enable doorstep repair services.

• Display accurate pickup or service locations.

• Track the status of ongoing service requests (where applicable).

Payment Information

We may collect:

• Payment Method

• Transaction Details

• Payment Status

Note: We do not store your complete debit card, credit card, or banking credentials. Payments are securely processed by authorized third-party payment providers.

Usage Information

We may collect information about how you use the App, including:

• Service Request History

• Booking Activity

• Preferences

• Reviews and Ratings

• Customer Support Interactions

Device Information

We may collect:

• Device Model

• Operating System

• IP Address

• Device Identifiers

• App Version

• Crash Logs

• Diagnostic Information

3. How We Use Your Information

We use your information to:

• Create and manage your account.

• Connect customers with nearby mechanics.

• Process service requests and bookings.

• Process payments and refunds.

• Provide customer support.

• Send booking confirmations and service updates.

• Improve our services and user experience.

• Detect fraud and prevent misuse of the platform.

• Comply with legal and regulatory obligations.

4. Sharing Your Information

Roady App does not sell your personal information.

We may share your information with:

Mechanics

To allow them to review and complete your service requests.

Payment Service Providers

To securely process payments, refunds, and payouts.

Service Providers

Third-party vendors who assist us with:

• Cloud hosting

• Notifications

• Customer support

• Analytics

• Technical maintenance

Legal Authorities

Where required by applicable law or to protect the rights, safety, or property of Roady App, our users, or others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.

• Update or correct inaccurate information.

• Request deletion of your account.

• Withdraw consent where applicable.

• Request a copy of your personal data.

• Opt out of promotional communications.

Some information may be retained where required by law.

7. Permissions We Request

Depending on your use of the App, we may request permission to access:

• Location – To find nearby mechanics and provide location-based services.

• Camera – To capture photos of vehicle issues or upload profile pictures.

• Photo Gallery/Storage – To upload vehicle images and supporting documents.

• Notifications – To receive booking updates, service status, and important alerts.

You can manage these permissions through your device settings.

8. Children's Privacy

Roady App is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted within the App and will become effective upon publication. Continued use of the App after any updates constitutes acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Roady App Support

Email: support@roadyapp.com