Roady Privacay Policy
Effective Date: July 8, 2026
ROADY LLC (“Roady,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you use the Roady mobile application, website, and related services (collectively, the “Services”).
By downloading, accessing, or using Roady, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
Information You Provide
Name, email address, phone number, billing and payment information, profile information, vehicle, bicycle, e-bike, scooter, robot, or equipment details, service requests, support communications, photos, documents, and other content submitted through the app.
Location Information
Roady may collect precise or approximate location information to connect users with service providers, identify service locations, dispatch support personnel, improve routing and response times, and verify service completion.
Device and Usage Information
Device type and model, operating system version, IP address, mobile carrier, app version, diagnostic information, crash reports, usage activity, and session performance data.
Push Notifications
Service updates, arrival notifications, account activity, safety information, and promotional announcements.
How We Use Information
Provide roadside assistance, maintenance, repairs, diagnostics, rentals, and related services; process payments; verify customer identity; manage user accounts; improve app functionality; respond to support requests; detect fraud; comply with legal obligations; and protect users and service providers.
Sharing of Information
Roady does not sell personal information. Information may be shared with service providers, technicians, dispatch partners, payment processors, hosting providers, analytics providers, insurance partners, and government authorities when required by law.
Third-Party Services
Roady may utilize payment processing services, mapping and location services, cloud storage providers, analytics platforms, customer support platforms, and communication providers. These services may collect information according to their own privacy policies.
Data Retention
Information is retained as long as necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Information no longer needed will be deleted, anonymized, or securely destroyed.
Data Security
Roady uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage method can be guaranteed completely secure.
Your Rights and Choices
Depending on applicable law, users may have rights to access, correct, delete, obtain copies of, or restrict the processing of their personal information, and to opt out of certain communications.
Children's Privacy
Roady is not directed toward children under 13 years of age and does not knowingly collect personal information from children under 13.
Children's Privacy
Roady is not directed toward children under 13 years of age and does not knowingly collect personal information from children under 13.
International Users
Information may be transferred to, stored, and processed within the United States or other jurisdictions where Roady or its service providers operate.
Changes to This Privacy Policy
Roady may update this Privacy Policy from time to time. Updated versions become effective when posted within the application or on the website.
Apple App Store and Google Play Compliance
Roady may request access to Location Services, Camera, Photo Library, Notifications, and Mobile Network Data as necessary to provide platform functionality. Permissions can be managed through device settings.
